FAQs for Creative Workshops

 

Frequently Asked Questions

You might find the answer to your own questions below. If not, please send an email to
lepscreativeworkshops@gmail.com

How do I make a booking?

Bookings can be made through www.trybooking.com

What types of payments you accept?

We accept credit card payment online through www.trybooking.com.

How are course places allocated?

Bookings are taken on a first in first served basis.

Do you offer refunds?
There will be no refunds and no changes to course preferences, dates or times accepted. Some
considerations may be given under exceptional circumstances, at the absolute discretion of Creative
Workshops.

Can I enrol my child, after the course commencement date?

Yes, bookings can be made after the course commencement dates. However, the student will be
charged for the entire term, regardless of when they commenced the course.

Once I have booked, can I guarantee the course is going to go ahead?

The P&C reserves the right to cancel the course if there are insufficient numbers. If the course is
cancelled, we will notify you as soon as possible and arrange a refund.

Do I need to sign in and sign out my child from Creative Workshops classes?

Yes! Please refer to the Sign in/sign out Policy on our website for more details.

The tutors would also appreciate it if parents (carers) could please gather outside of the classrooms
5 minutes before class finishes as some of the tutors have other classes to teach and cannot afford
to stay past the finish time of the class. Late fees apply.

Do I need to sign in at 3.15 pm?

No. The class roll will be taken at 3.20 pm by your child’s tutor. If we are expecting your child and
they have not arrived, we will call you.

Please refer to the Sign in/sign out Policy on our website for more details.

What should my child wear? What equipment or instrument does my child require?

Please contact the workshop Tutor with any questions relating to the structure of the course.
Contact details for all our Tutors can be found here

How will I be contacted by Creative Workshops?

Tutors will contact parents by phone and/or email. Tutors are given two contact phone numbers as
part of the class role. Unexpected changes in time or venue will usually be advertised on skoolbag
and/or via email. You are responsible for ensuring that your contact numbers/email addresses are
kept up to date. Please email any changes to lepscreativeworkshops@gmail.com.

What is the perfect age for my child to start a Creative Workshops class?

Our classes are designed for school age children. However, Kindergarten aged children are not
encouraged to take classes in Term 1 & 2. We have found that the long school day, limits their ability
to concentrate into the late afternoon. If you are considering enrolling your child in a Creative
Workshops programme, please consult your child’s teacher first, as we are not able to offer refunds.

Do outdoor classes run in the event of wet weather?

Classes are on rain, hail or shine! In wet weather, children meet their coach near the entrance to the
tennis courts and they advise of their wet weather plans. Please collect your children from outside
the library at the end of their class.

What conduct is expected by my child before, during and after a Creative Workshops class?

The Care & Respect Code of Behaviour applies to Creative Workshops students. Any abusive
behaviour by either parents or students will result in the student’s exclusion for the remainder of the
course, with all monies paid being forfeited.

How does my child get to and from creative workshops classes?

Parents are responsible for getting children to and from Creative Workshops (including to/from
BASC). Children attending sports classes at Tryon Road are walked back to school by the coaches.

If your child attends BASC you must make arrangements with a Parent/carer to sign your child
in/out.

What should I do, if I cannot pick up my child at the last minute due to unforeseen circumstances,
such as illness or an accident?

Phone your child’s tutor and notify them. Contact details are available on skoolbag. You should
always have your tutor’s contact details.

Your tutor will suggest that you make alternative arrangements for your child to be collected and
signed out by a friend’s parent, family member or carer.

What happens if I am running late?

If you are running late, please organise a friend’s parent, family member or carer to collect your
child. If this is not possible, please phone your child’s tutor as soon as possible. Out of respect for
our tutors who are required to stay with your child until you collect them, we ask that you take all
steps to ensure that you do not arrive late.

A late fee is payable for all late collections. The first fifteen minutes will be free of charge and the
amount of $25 will be charged after that.

Do Creative Workshops run on Public Holidays, all day stop work meetings or other unforeseen
school cancellations?

Classes are not held on these days. Course fees are charged pro rata to account for public holidays
and student free days. If in doubt, please check our website or email
lepscreativeworkshops@gmail.com.

When did Creative Workshops start?

Creative Workshops was founded in 2008 by the LEPS P&C and was initiated by a LEPS mum, who
struggled to find great after school activities for her kids. It began with a few classes and has grown
to include sports, music & drama, creative, tech classes with over 450 students enrolled.

How do I get involved in Creative Workshops?

We’re are looking for passionate volunteers, so our program can continue to grow. Please send an
email to lepscreativeworkshops@gmail.com.

How do I contact creative workshops?

If you have any questions or comments, please contact us and we will be happy to help you. You can
email us at lepscreativeworkshops@gmail.com or call Kate Jegat on 0406 657 766 between 3.00 –
5.30pm, Monday to Friday throughout the school term.

 

Creative workshop FAQ (Chinese translation)